![outlook 2016 for mac message stuck outlook 2016 for mac message stuck](https://cdn.setapp.com/blog/images/catalina-login-items.png)
Then re open outlook.go back to the indexing options and re tick outlook 2016. In previous versions of Outlook, they were listed as icons within the pane on the left which also displays all your folders. She wants the purchasing account to be her primary send account, which it currently is, but as I stated above, emails get stuck in the outbox when using Outlook. This has worked for me and many others it seems - when in outlook 2016 go to file, then go to options, then click search on left of screen, then click indexing options, UN Tick outlook 2016, then click ok and come out of it completely and close down out look. In Outlook 2016, there is this huge gray bar at the bottom which lists (in a very big font) Mail, Calendar, People, Tasks, etc to switch to their corresponding folder. If left at purchasing, it fails, but if moved to her account it works.) Below that selection box is a using account option, where both her account and purchasing itself is at. (All the steps are: click the from box, select global address list, select purchasing. If we go through all of the steps to send an email from purchasing, using her account, it sends fine. If she sends from her own email, it works fine. If we log into it from OWA, it works fine. The issue is if she tries to send from purchasing, it get's stuck in the outbox. She also had send on behalf rights, but I recently removed them after reading about how having both can have issues. She has send as rights for the purchasing email account.
![outlook 2016 for mac message stuck outlook 2016 for mac message stuck](https://macwaretools.com/blog/wp-content/uploads/2020/08/inline-image.png)
I've got a user who has two email accounts, her own, and a box that is technically a shared box for purchasing. Hello, I've got an issue that I see others have had similarly before, by searching the subreddit here, and I'm looking for some assistance.